Return Policy
If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for a refund.
Sale items are final sale and cannot be returned.
Return shipping is at the cost of the buyer.
How to Return an Item
- Let us know first. Contact us, email info@beautymix-studio.com, or text (470) 819-5948 with your order number and the item(s) you are returning.
- Pack your item(s) securely and include a note with your name, order number, and the item(s) you are returning.
- Ship your return to:
Beauty Mix Studio
231 W Southlake Blvd, Suite 160
Southlake, TX 76092 - Use a trackable shipping method. Return shipping costs are paid by the buyer, and we can't be responsible for packages lost in transit, so please keep your tracking number.
- Your refund. Once we receive and process your return, your refund will be issued to your original payment method. Please allow 3 to 5 business days for us to process it, plus the time your bank takes to post it.
Live nearby? You're welcome to return items in person at the studio in Southlake. Just let us know you're coming.
Shipping
We can ship to virtually any address in the US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.